Credit card payments:
Visa, Mastercard, American Express
For international orders we only accept PayPal. PayPal is an online service which
provides secure payment with your PayPal account or credit card. For more
information about PayPal please visit the official PayPal website
We strive for the following delivery times:
Germany: within 2/3 workdays
European Union: between 3-5 workdays
International*: between 7-14 workdays
Please note that during and around holidays, deliveries will take longer.
*Russia: Currently orders from and/or shipments to Russia and Belarus are not
possible. May you somehow be able to place an order from/to one of these countries,
please do not proceed your order and please contact us
We provide free worldwide shipping to all our customers. However, for international
orders outside of the EU our prices are excluding custom fees and all additional
taxes. We cannot be held responsible for any additional costs.
Our returns guarantee entitles you to return the product for any reason within 14
days of having received it. You have the right to open the package and check the
contents but the product must be returned unused. All original packaging, price
labels etc. shall be returned with the product without having been tampered with.
If you return an order, always keep your tracking number and receipts so you have
proof of shipment.
If you have not received one or lost it, please contact us.
Please make sure that on the airway bill and the package there is clearly written:
Returned goods, no commercial value. The address for returns is stated here below:
Calzados Alsen S.L.
Sa Carroca Park 52, 1B
San Jose – Ibiza KM 0.9
07817 San Jordi – Ibiza
Shipping costs will not be refunded, unless there was a mistake in delivery caused
Terms & Conditions
We as the brand Alsen Ibiza (Calzados Alsen S.L.), are registered at the Chamber of
Commerce under both names as a business and a brand. VAT/BTW Number: ESB57846495.
Accessible through phone and email during business days from 9AM to 7PM. For contact
information please see our contact page. When placing an order through
alsenibiza.com, you agree to our terms and conditions as a business and a shop.
Welcome to the Alsen Ibiza shop. Please review the following basic terms that govern
your use of, and purchase of, products from our site. Please note that your use of
our Site constitutes your agreement to follow and be bound by those terms (the
Alsen Ibiza respects our customers' account information as private and confidential
information and will never share this with any outside affiliations or individuals.
Your information (we don't store your full credit card number) is secured and
encrypted with the Secure Socket Layer Software via PayPal.
Changes to our terms and conditions
We may, from time to time, change the terms that govern your use of our Site. Your
use of our Site following any such change constitutes your agreement to follow and
be bound by the terms as changed. We may change, move or delete portions of, or may
add to, our Site from time to time.
Alsen Ibiza products displayed at the Site are available in select stores in Spain,
Germany, Netherlands and Belgium and select foreign markets while supplies last. In
some cases, merchandise displayed for sale at this website may not be available in
stores. The prices displayed at the website are quoted in Euros and are valid and
effective only in Spain. Purchased items will be dispatched within 5 business days
of the order, although most will be within 2 to 3. Please allow up to 2 weeks for
delivery to arrive (outside of Europe), and 3 days within Germany. If you still have
not received your purchase after 3 weeks, please notify Alsen Ibiza info-mail. The
buyer assumes any and all duties and customs costs for orders shipping outside of
the Spain/Europe and will be contacted in advance should additional charges need to
be made. Alsen Ibiza is not responsible for any lost, stolen or damaged shipments.
All domestic shipments are sent with a delivery confirmation and the buyer assumes
all responsibilities of lost items.
Prices, shipping & handling charges
All prices include handling or taxes (total at end) incl. shipping, if delivered to
customers within Europe. For customers outside Europe, additional charges may apply.
Please email Alsen Ibiza if this is the case.
Sizing of our products
The Alsen Ibiza shoes normally fit 0.5 to 1 size smaler than other American of
European brands. Please check the Alsen Ibiza size chart at the product pages in our
Payment of orders
For international orders we only accept PayPal. This way both parties are sure for
an good and trustable transaction and deal.
Although availability may be indicated on the Site, we cannot guarantee product
availability and products, nonetheless, may not be available for immediate delivery.
We reserve the right, without liability or prior notice, to revise, discontinue, or
cease to make available any or all products or to cancel any order. If there is any
revision, discontinuance, or cessation, we may, in our discretion, ship products
which have substantially similar functionality and specifications to the products
ordered or cancel your order.
ALL SALES FINAL. Unless the product is damaged during shipment of delivery, you are
responsible for return shipping charges, the item must be in its original packaging,
and is subject to inspection to verify that it is new or unused. Some returned items
are subject to a 35% restocking fee (not all). If you are not satisfied with the
sizing, you can exchange for an other size. No money in return.
We have made every effort to display as accurately as possible the colors of our
products that appear at the website. However, as the actual colors you see will
depend on your monitor, we cannot guarantee that your monitor's display of any color
will be accurate.
Unless otherwise noted, all materials, including images, illustrations, designs,
icons, photographs, video clips, and written and other materials that appear as part
of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress
and/or other intellectual properties owned, controlled or licensed by Alsen Ibiza.
The Site as a whole is protected by copyright and trade dress, all worldwide rights,
titles and interests in and to which are owned by Alsen Ibiza.
The Contents of our Site, and the Site as a whole, are intended solely for personal,
noncommercial (other than for the purchase of merchandise from our site) use by the
users of our Site. You may download or copy the Contents and other downloadable
materials displayed on the Site for your personal use only. No right, title or
interest in any downloaded materials or software is transferred to you as a result
of any such downloading or copying. You may not reproduce (except as noted above),
publish, transmit, distribute, display, modify, create derivative works from, sell
or participate in any sale of, or exploit in any way, in whole or in part, any of
the Contents, the Site, or any related software.
User comments, feedback, postcards and other submissions
All comments, feedback, postcards, suggestions, ideas, and other submissions
disclosed, submitted or offered to Alsen Ibiza on or by this Site or otherwise
disclosed, submitted or offered in connection with your use of this Site
(collectively, "Comments") shall be and remain Alsen Ibiza property. Such
disclosure, submission or offer of any Comments shall constitute an assignment to
Alsen Ibiza of all worldwide rights, titles and interests in all copyrights and
other intellectual properties in the Comments. Thus, Alsen Ibiza will own
exclusively all such rights, titles and interests and shall not be limited in any
way in its use, commercial or otherwise, of any Comments. Alsen Ibiza is and shall
be under no obligation (1) to maintain any Comments in confidence; (2) to pay to
user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of
any third party, including copyright, trademark, privacy or other personal or
proprietary right(s). You further agree that no Comments submitted by you to the
Site will be or contain libelous or otherwise unlawful, abusive or obscene material.
You are and shall remain solely responsible for the content of any Comments you
You agree that Alsen Ibiza may use and/or disclose information about your
demographics and use of the Site in any manner that does not reveal your identity.
By participating in Site sweepstakes, contests, promotions, and/or requesting
promotional information or product updates, you agree that Alsen Ibiza may use your
information for marketing and promotional purposes.
Alsen Ibiza communications to you
You agree that Alsen Ibiza may send electronic mail to you for the purpose of
advising you of changes or additions to this Site, about any of Alsen Ibiza products
and/or services, or for such other purpose(s) as Alsen Ibiza deems appropriate.
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT
WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION
WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE
SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS
ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN
CONNECTION WITH YOUR USE OF OUR SITE, AND THAT ALSEN IBIZA SHALL NOT BE LIABLE FOR
ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
From time to time there may be information on Alsen Ibiza that contains
typographical errors, inaccuracies, or omissions that may relate to product
descriptions, pricing, and availability. We reserve the right to correct any errors,
inaccuracies or omissions and to change or update information at any time without
prior notice (including after you have submitted your order). We apologize for any
inconvenience this may cause you. If you are not completely satisfied with your
Alsen Ibiza purchase you may return it (for another size or Alsen Ibiza product)
with your invoice to Alsen Ibiza by mail. Please see our Return Policy.
Alsen Ibiza is not liable for any damages directly or indirectly, after the delivery
by any cause whatsoever caused to the buyer at the buyer's business, to family
buyers, to others or to property of third parties. If it is established that the
seller could be held liable for any damage, liability is capped at the order of the
order and never more than € 200 in total. Alsen Ibiza is not liable for the
non-availability of permanent www.alsenibiza.com or for technical or electronic
errors on the site.
Products that are sold during a sale, or when product have a discounted price, ALL
SALES ARE FINAL. This means that sale product cannot be returned, exchanged and/or
You agree to defend, indemnify and hold Alsen Ibiza harmless from and against any
and all claims, damages, costs and expenses, including attorneys' fees, arising from
or related to your use of the Site or Alsen Ibiza product.
Unless otherwise specified and except to the extent Alsen Ibiza products are offered
for sale in the Spain through this Site, this Site and the Contents thereof are
displayed solely for the purpose of promoting Alsen Ibiza products and services
available in Spain and select foreign markets. This Site is controlled and operated
by Alsen Ibiza from its office in Ibiza, Spain.
This Agreement shall be construed in accordance with the laws of in Spain, without
regard to any conflict of law provisions. Any dispute arising under this Agreement
shall be resolved exclusively by the state and federal courts of Spain.
This Agreement is effective unless and until terminated by either you or Alsen
Ibiza. You may terminate this Agreement at any time. Alsen Ibiza also may terminate
this Agreement at any time and may do so immediately without notice, and accordingly
deny you access to the Site, if in Alsen Ibiza sole discretion you fail to comply
with any term or provision of this Agreement. Upon any termination of this Agreement
by either you or Alsen Ibiza, you must promptly destroy all materials downloaded or
otherwise obtained from this Site, as well as all copies of such materials, whether
made under the terms of this Agreement or otherwise.
Thank you for your patronage
Warehouses - Returns
Calzados Alsen S.L.
Sa Carroca Park 52, 1B
San Jose – Ibiza KM 0.9
07817 San Jordi – Ibiza